SAL SNMP Sub-agent

Today I was out troubleshooting an Avaya Aura Secure Access Link (SAL) Server Gateway. This particular one is running on a stand alone Dell PowerEdge R210 rack-mount server.

SAL Gateway Services Window

SAL Gateway Services Window

As displayed in the photo here. I couldn’t seem to be able to start the SAL SNMP Sub-agent service.

After some digging I was able to fix this issue by restarting the following services=

  • gatewayUI
  • spiritAgent
  • axedaAgent

Once restarted; everything started working normal again!.

These are the commands to restart these services=

  • 1.- Execute the following command to restart the Gateway UI service:  /sbin/service gatewayUI restart 
  • 2.- Execute the following command to restart the spiritAgent service = alarming agent:
    /sbin/service spiritAgent restart 
  • 3.- Execute the following command to restart the axedaAgent service = remote access agent:
    /sbin/service axedaAgent restart

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